Donation platform

The donation forms on this website use Donorbox. Payments are processed through the payment providers enabled in the form.

Donations are received and managed by the Spanish Evangelical Alliance. Questions and refund requests should be directed to [email protected].

General rule on donations

Donations made to support Protestante Digital and Evangelical Focus are generally non-refundable, without prejudice to any rights under applicable law.

However, refunds may be granted in certain circumstances following a review of the case.

Circumstances in which a refund may be granted

A refund may be considered when the donor submits a justified request for any of the following reasons:

• An error attributable to the organization.

• An unauthorized donation, for example through the use of a lost or stolen card.

• An incorrect amount entered by mistake.

• A recurring monthly donation set up in error when the donor intended to make a one-time donation.

• Other exceptional circumstances that justify a refund.

Conditions for requesting a refund

To request a refund, the donor should email [email protected] within 30 days of the payment for which a refund is requested. This also applies to individual payments made as part of a recurring donation.

Because donations are generally used promptly to support the team and the project’s operational needs, requests submitted after this period will not normally be accepted, except where required by applicable law.

Refund method

Where possible, refunds will be made to the same account, card or payment method originally used for the donation.

This applies to the payment methods available when the donation was made.

How to request a refund

Please email [email protected], providing:

• Full name.

• Email address used when making the donation.

• Country of residence.

• Date of the donation.

• Donation amount.

• Payment method used.

• Transaction reference or donation receipt, if available.

• Circumstances that justify the refund request.

Do not send full card numbers, security codes or passwords.

Review and response

Once the necessary information has been received, the administration team will review the request and aim to respond within three business days.

If the request is approved, the refund will be processed as soon as possible.

Processing time

The time required for the refund to appear in the donor’s account depends on the payment provider and payment method used. Any available estimated timeframe will be communicated when the refund is processed.

Contact

If you have any questions about a donation or a refund request, please contact our office at [email protected].